Labour Web Self Service Ticketing System For Contact Centre
Organisation : The South African Department of Employment & Labour
Facility Name : Web Self Service Ticketing System For Contact Centre
Country : South Africa
Website : https://www.labour.gov.za/online-tools
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How To Access Web Self Service Ticketing System?
To access Web Self Service Ticketing System For Contact Centre, Follow the below steps
Related / Similar Facility :
Steps:
First Time Users- Sign Up:
The Customers who are visiting the application for the first time need to go through a one time registration/sign up process as detailed out in this section.
** Go to “Sign Up”
** Enter your National ID
** Enter your First and Last name as per your National ID
** Click on “Verify User”
** Click on “Enter your email
** Enter your phone number
** Select Gender
** Click on “Select Province”
** Click “Sign Up”
** You will receive a temporary password from the Department of Labour for logging in to the system for the first time.
** Click on “Sign In”
** Enter your National ID
** Enter the temporary password given by the Department of Labour
** You will be prompted to change the temporary password after logging in for security reasons
Sign In Again With Your New Password:
** Sign in steps for the user
** Enter your National ID
** Enter your password
** Click on “Sign In”
FAQ On Unemployment Insurance Fund (UIF)
Frequently Asked Questions FAQ On Unemployment Insurance Fund (UIF)
Online Declaration process-Process To Submit Changes:
** Complete the UI19 form manually, submits it to the Labour Centre, or email it to the Contact Centre: uifcontactcentre@alteram.co.za
** To Add, terminate, or change employee ONLINE
** Log onto the u-filing portal.
** Go to “Declarations Manager”.
** Click on the employer’s name
** Click on edit/view next to the employee’s name
** Add employment info, Employer to add or termination
Ordinary / Unemployment Benefit-Application Benefit Enquiry:
Application Benefit enquiry:
As a work seeker: you must reapply and say “yes” to the following:
** Capable and available for work?
** Are you a registered work seeker?
Rejected 24.6:
Not employed for 13 weeks or less prior to the date of application. visit your nearest Labour Centre.
Important Note:
You can still submit your escalation and allow the system to process the rejection reason. This is when an employee was Retrenched, Dismissed or Contract Terminated due to Fixed Term contract.
Documents required Manual process:
** 13-digit bar-coded ID or passport;
** UI-2.8 form for banking details;
** UI-19, salary schedule and a service letter.
Foreign nationals must visit the labour Centre:
Turnaround time for claims submission is 12 months to make an application from the date of termination.
Turnaround times:
** 20 working days for approval on complete claims.
** 7-10 working days for payments.
** 28 days for the continuation of payment.
Contact
0800 030 007 or uifcallcenter@labour.gov.za for Unemployment Insurance Fund (UIF)
0860 101 018 or pescontactcentre@labour.gov.za for Head Office (HQ)
0860 105 350 for Compensation Fund (CF)
Disclaimer:
Kindly note that your id number is verified against Home Affairs system for verification purposes.
Additional Simplified Procedure
The process for accessing a web self-service ticketing system in South Africa can vary depending on the specific organization or service provider. However, here is a general overview of the steps involved:
1. Identify the organization or service provider:
Determine which organization or service provider you need to access the ticketing system for. This could be a government agency, utility company, or other type of organization.
2. Locate the ticketing system webpage:
Once you have identified the organization or service provider, search their website for the web self-service ticketing system. It may be labeled as “support,” “helpdesk,” or “customer portal.”
3. Create an account (if required):
Some ticketing systems may require you to create an account before you can submit tickets. This typically involves providing your name, email address, and creating a password.
4. Log in to your account:
If you already have an account, log in using your email address and password.
5. Submit a new ticket:
Once you are logged in, look for a button or link to create a new ticket. This will typically open a form where you can provide details about your issue.
6. Provide your contact information:
Enter your contact information, such as your name, email address, and phone number. This will allow the organization or service provider to contact you regarding your ticket.
7. Describe your issue:
Clearly and concisely describe your issue. Be as detailed as possible so that the organization or service provider can understand the problem and provide a solution.
8. Attach any relevant files:
If you have any files that are relevant to your issue, such as screenshots or error logs, attach them to your ticket.
9. Submit the ticket:
Once you have completed all of the fields, submit the ticket. You will usually receive a confirmation email with a ticket number.
10. Track the status of your ticket:
You can usually track the status of your ticket by logging in to your account and viewing your ticket history. You may also receive email notifications when the status of your ticket changes.