Superbalist Customer Care Contact Number

Company : Superbalist
Industry : Online Shopping
Service/Product : Fashion for women, men and children

Superbalist Customer Care Contact Number

Call Us : 087 820 4560

Contact Time

Monday – Friday – 7:00AM – 6:00PM
Saturday – 9:00AM – 12:00PM
Sunday – 11:00AM – 2:00PM

Live chat :
Monday – Friday – 7:00AM – 6:00PM
Saturday – 9:00AM – 5:00PM
Sunday – 11:00AM – 7:00PM

FAQ On Superbalist

Frequently Asked Questions (FAQ) On Superbalist

Where is my order? How can I track the status of my order?
** You can do this any time by navigating to My Orders.
** Here you’ll see a history of your purchases, estimated shipping times and the current status of pending orders.

What is your Return Policy?
** Certain products bought on Superbalist are eligible for return within 30 working days from receipt of delivery.

Our delivery options and what they cost
** We offer a number of different delivery options to choose from. These options are offered to you on checkout based on your delivery area code and availability.

Standard :
** This basic, free delivery takes between 1-4 working days, between 8:00am-5:00pm.
Cost: R0

Saturday :
** We offer a convenient Saturday delivery service in main centres, provided you place and pay your order by 11:00pm the Friday evening.
Cost: R0

Sunday :
** A Sunday delivery option is available in main centres, provided you place and pay your order by 11:00pm the Saturday evening.
Cost: R0

Next Day :
** Next Day delivery allows you to request delivery of your purchase for the next business day. (Saturdays are not considered a business day.)
Cost: From R40*

Same Day :
** Same Day delivery is available for deliveries to Johannesburg, Pretoria and Cape Town.
** To qualify for this option, your order needs to be placed and confirmed by 11:00am on the day of purchase.
Cost: R50

Some Important Information From Comments

Comments:
1. The service I just received from Superbalist. My order has not even left Cape Town and the delivery date is scheduled for the 30th of May. I can’t contact them over weekends (or) public holidays. Do not give a delivery date you cannot stick too.

2. I am trying to log a return and now have to add a picture of the items but this system wont allow for this. I called the call centre and despite telling them that, the image I am uploading keeps getting a message that the “image is not clear enough”, I was advised I had to do this and that all they could do was advise their tech department. Don’t think I will purchase from Superbalist again. If this is the level of customer service.

3. On my order confirmation, it stated that I will receive my order on next week, however when I tracked my order yesterday the status read “awaiting parcel”, so my order was not even processed yet! You did not inform me about the delay, and even when I checked it today, it still says the same thing. I emailed and called, with no success and no answer! How are you going to solve this matter?

Author : Brightlin

14 Comments

Now nah khoza

I placed an order on Monday on Tuesday the say my refund will proceed within 5 working days but I didn’t ask for it what can I do

Nazia Abraham

The service I just received from superbalist. My order has not even left Cape Town and the delivery date is scheduled for the 30th of May. I can’t contact them over weekends or public holidays. Do not give a delivery date you cannot stick too.

Zandile

I brought sneakers two mnths ago and the order was canceled before delivery,ok,now its been2 good mnths waiting for my refund I have sent emails ,calls etc you can name them all,I dnt know wat service do they provide thy are service is very very back or it’s a fraud stealing month from people,Superbalist we work so hard for this money dnt steal from us,I still want my money in order till today,,,,,,,,

Hajeera Ntombikayise

I received and email stating that I recieved my parcel and I didn’t cause the estimated time is 27May2021 and I didn’t get any sms stating that I should collect

Juliet

I returned my order which come in a wrong size, didn’t get the right size back,

Naledii

Do I not receive an email when I drop off a parcel with regards to a Return?

Johanna

I have tried to call the number that appears as your contact number but its a different company which is 087 820 4560. May I have your contact number because I would like to know where are you situated.

Liesl Sivertsen

I am trying to log a return and now have to add a picture of the items but this system wont allow for this! I called the call centre and despite telling them that the image I am uploading keeps getting a message that the “image is not clear enough”, I was advised I had to do this and that all they could do was advise their tech department Dont think I will purchase from Superbalist again if this is the level of customer service.

Nasu

I want to change my return to a drop off at the warehouse. How do I do this?

Kelly

On my order confirmation, it stated that I will receive my order by 29/11/2018, however when I tracked my order yesterday the status read “awaiting parcel”, so my order was not even processed yet! You did not inform me about the delay, and even when I checked it today it still says the same thing. I emailed and called, with no success and no answer! How are you going to solve this matter?

Itumeleng

I placed an order and made a payment on Tuesday, 3/07/2018. I bank with Standard and I understand that it usually takes about 3 days for payments to clear. It’s the third day today and my status still says “awaiting payment”. Would you kindly assist.

Farida Mahomed

PLEASE BE ADVISED MY 4 PAIRS OF SHOES WAS COLLECTED ON 21ST DECEMBER 2017 BY YOUR COURIER. I DON’T HAVE THE SHOES IN MY POSSESSION. I HAVE CAMERAS AROUND MY PROPERTY. SO IT WOULD BE EASY TO SEE WHICH COURIER PICKED UP MY BOX.

I AM AWAITING FOR YOUR URGENT RESPONSE.

1. Admin
  
  Information available from the Official Website :
  
  Once your order is confirmed, you will receive a confirmation email with a QR code and an SMS with a PIN number. You can collect your order by showing the QR sent by email or by bringing valid proof of ID and the PIN number sent by SMS.
Edwin Nare

I want to buy Pinnacle 18 video software. How can I get it? I am at Rustenburg.

Superbalist Customer Care Contact Number