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takealot.com Customer Service Number : Online

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Company : Takealot Online (Pty) Ltd.
Head Office : Cape Town
Industry : Online Shopping
Service/Product : Home & Kitchen,Baby & Toddler,Computers,Cameras,etc
Website : http://www.takealot.com/about/contact-us

Takealot Customer Service Number

Call Us : 087 820 5058

Related / Similar Post : Superbalist Customer Care Contact Number

Time :
** Week days 7h00 – 22h00
** Weekends 9h00 – 18h00 (excluding public holidays)

Customer Collections & Returns Address

Contact Address :
Block B,
Montague Park Business Estate,
Plattekloof Road,
Montague Gardens,
7441

Collection Times :
** Monday – Friday – 8h30 – 20h00
** Saturday & Sunday – 8h30 – 17h00
** Public Holidays – 8h30 – 12h30
** (16th, 26th, 27th Dec & 2nd Jan)
** Christmas Eve – 8h30 – 12h00
** (Closed on Christmas & New Year’s Day)

Cape Town Office :
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001

Frequently Asked Questions

How do I register with TAKEALOT?
** To register as a shopper, create a profile. We’ll need your name, e-mail address, a password of 8 characters and at least 1 contact number.

** To register as a business, you’ll need to enter your Business Name and your Business’ VAT Registration number as additional fields.

** This information will then be printed onto your Tax Invoice.
** The Contact Person name should be the person receiving and signing for the goods.

How do I buy something from TAKEALOT?
1. Find the items you wish to buy :
** Keyword search boxes are located on nearly every page.
** You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department.
** When you find an item that interests you, click the title or name of the item to see its details, including availability and dispatch estimate times.

2. Add to cart :
** Found the products you want to buy? Click on Add to cart.
** Your shopping cart contains all the products that you have selected to buy.
** Once you’ve added an item to your Shopping Cart, keep searching until your cart contains all of the items you want to order.
** You can access the contents of your Shopping Cart at any time by clicking the
OR
Add to Wish List :
** Your Wish List is a handy list of all the items you do not want to checkout with immediately.
** You can move items between your Checkout list and Wish List.

3. Check out :
** To enter checkout, click on the ‘proceed to checkout’ button.
** Your product list will appear. Select the products you wish to buy and click on the check-out button on the bottom right of the page

** You will now be prompted to log in or register
** Select your delivery method and click on the continue button on the bottom right
** Select your delivery address or create a new delivery address

** Select your payment method, and click on the ‘buy now’ button on the bottom right of the page
** Click on ‘proceed’ if you are ready to complete the payment process
** A complete order summary will now display with all the details of your order.
** Please ensure that all information, including your delivery details are correct.

Please note :
** when purchasing for the first time on TAKEALOT.com we may ask you for proof of identification.

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58 Comments
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  1. Norah

    Hi, My name is Norah Pelle

    Order number: 91285830

    I have received my order this afternoon 04 Aug 2021.
    I have a new email address, how do i change the email address to request my invoice.request my invoice.

    Your assistance in this regard will be highly appreciated

    Kind rergards

  2. Annastacia manong

    Sorry I have been reciving a massag say my pacele it’s on the way since from dicember but I didnt receive it till today,my barcord its SAR771-88

  3. Tom

    Hi I got an sms saying my parcel is ready for collection or I must pay online R40 for delivery, item SAR771-88. What is this.?

  4. Phetheni

    Hi I got an sms saying my parcel is ready for collection or I must pay online R40 for delivery, item SAR771-88. How can this be possible because I’ve never ordered an i-phone P12 from take a lot? Is this a scam???

    1. Londeka

      i also been receiving the same text since last year and today they said they sending it for the last time since and i need to put my banking details to claim my Iphone 12 and the shipment is R25. is this true or a Scam.

  5. thabiso morake

    Hi Lee, i’m Thabiso I’ve receive a message that says I’ve to come nd collect parcel. how can this parcel be sent to me. parcel number sar771-88

    1. Phetheni

      Hi I also received the msg and that very same item number you got and they say i must pay R40 for drlivery.I’m sure its a scam

  6. Elizabeth

    I received an SMS to say my parcel will be returned if I do not collect…This is my first sms parcel number SAR771-88. Please inform me where to collect?

    1. Phetheni

      Hi I also received the msg with that same item number. I think this is a scam

  7. Lee Simpson

    How do I retrieve a tax invoice for my Takealot order?

  8. Gina Brazier

    Good day. I ordered LED lights from Takealot 3 weeks ago, received the lights and they didn’t work. (faulty connection(. I returned them and received new light ( these, again, had a fault. There was a tear in the material and only about 20cm of lights worked). Took them back a 2nd time. Received 3rd set of lights today – opened up in car in parking lot to discover they were the wrong lights AND no remote in them. This has turned out to be a pretty expensive deal – petrol, time, etc, not to mention my daughter’s disappointment 3 x. Today, I just had my account credited- was not prepared to venture out a 4th and 5th time! Totally unacceptable. Disappointed customer.

  9. Michelle

    I have placed an order that is scheduled for delivery tomorrow to my work address, I am working from home as from today and no one will be at the office to accept the delivery. Can I cahnge my delivery address to home or rather collect my order?

  10. shina

    Hi,i returned an item that I had paid Cod ,and I received an email saying my account has been refunded.

    refunded where and how? There are no contact number to get ahold of u guys.
    my order number was#RRN-7b51-755b

  11. lizz

    Operating in the Courts of Heaven am looking of the paper book its out of stock.

  12. JUDELINE DU PLSESSIS

    I did not receive all my items on the order, order nr 68384775

    I received one but pay the full amount of R 732. 00. STILL AWAITING TWO ITEMS THAT IS SUPPOSE TO BE GIFTS AND WEDNEDAY IS XMAS

  13. judeline du plessis

    I’m judeline du Plessis

    I only received one item on my order but pay the full amount on delivery. Order nr 68384775

  14. Gladys

    I bought a suitcase on the 29th November, till today I have not received it. My order is68011331, I need to use the suitcase tomorrow 13th December.

  15. Vincent Naicker

    Vincent

    I need to buy a Defy 530l C/freezer Wh Dmf456. Please help with price.

  16. Miriam Walters

    I placed an order #66750641 yesterday (29 October 2019), for collection at Montague Gardens Cape Town Pickup Point. I urgently need the item I ordered before Friday (01 November 2019). When I placed my order it was indicated that the Pickup Point has the in stock. Can I come and collect it today.

  17. Nomfusi

    I have placed an order yesterday and make payment to pay fast at takealot.com to the amount of R382.00. Reference ID is 62923785.

  18. Grace Thaele

    I would like to change my order please if it is possible.

  19. JAKOBUS S WIUM

    MY REFERENCE NUMBER IS 59482138. I WOULD LIKE TO BE REFUNDED. MY REFUND MUST INCLUDE MY R150.00 VOUCHER.

  20. Green Mpundu

    I had ordered 40 baby food purity for my grandson but only 33 got delivered, please update the order status and deliver 7 more bottles.

  21. Milton

    Your number does not work, I ordered an XBox on Black Friday and I received an incomplete order. I have queried this and I am not get getting any decent response. My Order # is 60184232. This is very frustrating and unheard of levels of poor customer service.

  22. Peter

    Takealot Customer Service Number is 087 820 5058. This number does not work. I saw, it has been mentioned before with no alternative. Please give me a call (or) send me an alternative number.

  23. Peter Colebank

    Your customer services number is either incorrect (or) does not work. I want to pay by e-bucks and balance by credit card. Please advise.

  24. Duncan Estment

    Still no concise information regarding my order with takealot, nor any movement on the tracking system or indication of delivery, all your competitors are able to give a clear and precise delivery date, even SAPO has a more reliable tracking system and to top that delivers quicker too.

    Based on your customer feedback on various platforms including facebook & hellopeter You can see that 99% of your complaints are due this lack of communication, unreliability and bad customer service all stemming from the same cause.

    I have been a loyal customer since Kalahari days but with each order things become progressively worse. and it seems that you are in no way intent on heading the voices of your supporters.

    This is really not wise as more and more competitors emerge offering the same products at the same or similar pricing with more efficient delivery,concise tracking and better all round service.

    Your call centre agents could learn from government departments, you tracking and delivery could learn from Sapo all in all im very disappointed and feel ill be forced to take my patronage elsewhere which is sad for me given all the years Ive remained a client and all the people Ive recommended use your shop. This is not on I was promised delivery within this week

  25. Nell

    They leave this number 0878205058 on their page for customer service and I cannot get through at all. How can I contact TAKEALOT?

  26. Anele

    I live in the eastern cape in Mthatha in rural area so, there are no street names, can I use my postal address instead of my residential address for delivery? Please replay ASAP.

  27. Anonymous

    Pathetic Service.

  28. Mbonisani

    I am still waiting for my refund since Friday last week. Please refund it.

    1. Francep

      I am also waiting for my refund and I can’t get hold of them.

  29. Yvonne

    I need to contact the delivery team for an enquiry of my delivery tomorrow.

  30. Welinda Botha

    I ordered 3 Fino leather belts but it came with the wrong size. It must be number 34! It was deliverered at Port Alfred in the eastern cape. The order numbers are #54837985 and #54836012. Could you please pick up the wrong belts at Hoerskool Zwartkop, Centurion and sent with right size? There is no contact number on the website.

    1. Admin

      Customer Collections and Returns :
      Address:

      Block B, Montague Park Business Estate,
      Topaz Boulevard (off Koeberg Road)
      Montague Gardens,
      7441

      Cape Town Warehouse Collection Times:

      Monday – Friday: 08h00 – 18h00
      Saturday & Sunday: 08h00 – 12h30
      Public Holidays: 08h00 – 12h30

  31. Lunga

    I order a Samsung j1 before festive. I didn’t get it. So my money need to be refunded.

  32. Chris. Mahlale

    I have been trying to phone your call center but can’t go through. I’m from Pretoria. I came down to Cape Town for holidays and I have ordered a book but trying to contact Takealot so that it should be delivered to where I am at.

    Can this Strategic Management: Developing Sustainability In Southern Africa 3rd Edition book be re-routed to another address?

    1. Admin

      Information available from the Official Website :

      Can I change my delivery address?
      We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.

  33. Patricia Ruis

    This is my Grandson’s Xmas Present (value R2,500.00 ). My order number is #55087479. It is at Hennopspark Warehouse. I need to go & collect it today, asap (I live in Hennopspark). Please give me address and contact number of the Warehouse. The delivery is scheduled for tomorrow before 5:00. But we will leave for Botswana at 9.30am on Thursday 21st December.

  34. Elize

    I have ordered for 4 items. But, I have receive only 3 items. When will I receive that one?

    1. Admin

      Information available from the Official Website :
      Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.

  35. Takalani

    I made a payment via fast pay and they have not updated anything and they kept on sending me SMS for payment reminder whereas payment is maintained and I am annoyed with the service.

    1. Admin

      Information available from the Official Website :
      PayFast:
      PayFast is an Instant EFT payment option available to all customers who bank with ABSA, First National Bank, Nedbank or Standard Bank.

      How it works :
      ** Select Instant EFT as your payment option during checkout and click on the PayFast option.
      ** You will be redirected to the PayFast payment engine where you’ll be prompted to pay the appropriate amount via EFT from your internet banking site.
      ** PayFast account details and a unique reference number will be provided to you by PayFast during the payment process.
      ** After completing your EFT payment on your internet banking site, return to the PayFast screen and click the “COMPLETE” button.
      ** Receipt of your payment will be verified and your order completed.
      ** You will be notified of successful payment and completion of your order via email.

  36. Antonio

    I placed an order yesterday 06/12 and it got delivered to the Hatfield PTA warehouse today 07/12. Is it scheduled for delivery tomorrow 08/12 but the Hatfield warehouse is like 5min away from where I work. I cannot collect it my self from the Ware house. My Order number is #54978116.

    1. Admin

      Information available from the Official Website :
      We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.

  37. Brende

    Very upset about how I am being treated by Takealot driver. I want warehouse manager to contact me.

  38. Vera Botha

    I am unable to connect to Superbalist and the number 087 820 5058 does not even ring. I need to exchange goods that is to small. Please send me a e-mail address or correct telephone number.

  39. Ruan Vorster

    I need an Email address.

  40. Nokuthula

    I NEED TO PUT THE ORDER FOR SCHOOL BAGS. What should I do?

    1. Admin

      Information available from the Official Website :

      1. Find the product you wish to buy
      Keyword search boxes are located on nearly every page of the website. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find a product that interests you, click the title or name of the product to see its details, including availability and dispatch estimate times.

      2. Add to cart
      Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the green cart button at the top right of any page on the Takealot website.

      You can also add products to your Wish List, which is a handy list of all the products that you do not want to check out with immediately, or which are out of stock but that you want to remember for later. You can move products between your shopping cart and your Wish List. Products have to be in your shopping cart for you to check out.

      3. Check out
      To enter checkout, go to your shopping cart and click on the “Proceed to Checkout” button.

      You will now be prompted to log in or register, if you are not already logged in.

      Select whether or not you would like to donate R5 to our charity Beautiful Gate. We have some more information about this charity here.

      Select your delivery address, create a new delivery address or select if you would like to collect the products from our Cape Town warehouse.

      Select your payment method, insert any voucher or promotional coupon details, and click on the ‘Proceed‘ button on the bottom right of the page.

      Select your preferred delivery option from those available and click on the ‘Proceed‘ button on the bottom right of the page.

      Choose your payment method and follow the steps to complete payment, then click on ‘Pay Now‘ to complete the order.

      A complete order summary will now display with all the details of your complete order

  41. Anonymous

    I need to return my product. Please provide the customer care number.

    1. Admin

      Customer Service Number :
      Takealot Online (Pty) Ltd.
      Call Us : 087 820 5058

      Information from the official website of Takealot Online (Pty) Ltd.

  42. Mbali

    I want to buy a drum kit for a child. How much does it cost?

    1. Admin

      You can use the below mentioned link to view the price of various drum kits for children :
      takealot.com/all?qsearch=drum+kits+for+kids&via=suggestions

  43. Leroy

    I need to talk to someone about buying my books.

    1. Admin

      You can call Takealot Online (Pty) Ltd.
      Customer Service Number :
      Call Us : 087 820 5058
      Time :
      ** Week days 7h00 – 22h00
      ** Weekends 9h00 – 18h00 (excluding public holidays)

      Information as provided in the official website of Takealot Online (Pty) Ltd.

  44. Lionel Willis

    I need to talk to someone about buying a Samsung Galaxy A3 2017 model. Please help me.

  45. FRANCINA

    IS IT POSSIBLE TO BUY ON CREDIT AT TAKEALOT? IF SO HOW DO I DO IT? PLEASE ADVISE.

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