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zasttra.com : Customer Contact Number

Company : Zasttra
Head Office : Pietermaritzburg
Industry : Online Shopping
Service/Product : Electronics, Home Appliances, Fashion Items, Shoes, Mobile Phones, Computers

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Website : https://www.zasttra.com/pages/contact-us

Zasttra Customer Contact Number

Phone: 087 237 4746
Fax: 086 698 7318
Email : hello AT zasttra.com

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Related : TFG Customer Service Number : www.southafricain.com/3548.html

Contact Address

3 Barnsley Road,
Campsdrift Business Park,
Pietermaritzburg, 3201

Refund Policy

** We want you to be happy with your purchase.

** If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms.
** This Policy applies to products bought from Zasttra.com itself and from Third Party Sellers.

** Please note that eBooks are dealt with separately in section 4 below.
** This Policy forms part of the Zasttra.com’s Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise.
** Nothing in this Policy is intended to limit your statutory rights in any way.

Preparing your products for a return :
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

** package your products safely and securely for protection during transit;
** clearly mark your return reference number on the outside of the parcel; and

** include all accessories and parts that were sold with the product.
** Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

1: Unwanted products :
You can return an unwanted product to us, provided :
** it is undamaged and unused, with the original labels and stickers still attached;
** it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). Please refer to our FAQs for some examples;
** it is not missing any accessories or parts; and

** you log a return on the Website within 7 daysof delivery to you or collection by you of the unwanted product. After 7 days, you can only return a product if it is defective.

Changed your mind?
Where you have changed your mind and would like a credit for a product, you can return it – provided the product is not :
** a special order item* with future shipping days (*SHIPS IN OVER 7 DAYS) of over 7 working days; normal cancellations are not accepted; forced cancellations will incur a 15% restocking charge;
** a digital product such as an eBook, electronic voucher, gaming code or other digital download;
** all clearance items;

** an audio or video recording or computer software that has been unsealed;
** a newspaper, periodical or magazine;
** a foodstuff, beverage or other product intended for everyday consumption;

** a nursing or maternity product that has been unsealed, including (but not limited to) breast pumps, bottles, formula, maternity underwear, nappies and wipes;
** a beauty/health product, personal care items, or fragrance which has been used; or
** a product which has been personalised for you or made to your specifications.

Return Products :
** After filling in the return form, kindly wait for return approval before returning an item.
** If you have questions, please contact us at hello AT zasttra.com

About Us

Zasttra.com is a trusted South African online shop, founded in 2013, goal is to be the no. 1 online retail store in South Africa.We offer an extensive range of Tablet PC Accessories, Phone accessories, Tablet PCs, Clothing Accessories, Electronic Gadgets and Import products, giving our customers access to a wide variety of online products delivered directly to their doorstep with FREE delivery on all orders, no minimum spend.

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  1. T. PILLAY

    I purchased and paid the full cost directly to Zasttra for Perfumes in Dec 2021. Never received the delivery of the items. I have written (on the Zasttra website chat box and sent emails — over 100 x times) but their is no response.
    I did get a reply from a PAM LU requesting for my banking details for a refund and then nothing thereafter….
    Zasttra have stolen my money and I now will be opening a CRIMINAL CASE OFTHEFT/FRAUD against them.
    This is UNACCEPTABLE and everyone should do the same “OPEN UP CRIMINAL THEFT & FRAUD CHARGES” against ZASTTRA, so we collectively CLOSE THEM DOWN FOREVER…

  2. BASHA

    I placed an order for Samsung LCD Display and paid the full amount but neither zasttra nor seller delivered the product. I requested for cancellation but there is no response from both. POOR ZASTTRA CUSTOMER CARE SERVICE TOWARDS IT’S CUSTOMERS.


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