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Company : Zasttra
Head Office : Pietermaritzburg
Industry : Online Shopping
Service/Product : Electronics, Home Appliances, Fashion Items, Shoes, Mobile Phones, Computers

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Website :

Zasttra Customer Contact Number

Phone: 087 237 4746
Fax: 086 698 7318
Email : hello AT

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Related : TFG Customer Service Number :

Zasttra Contact Address

3 Barnsley Road,
Campsdrift Business Park,
Pietermaritzburg, 3201

Zasttra Refund Policy

** We want you to be happy with your purchase.

** If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms.
** This Policy applies to products bought from itself and from Third Party Sellers.

** Please note that eBooks are dealt with separately in section 4 below.
** This Policy forms part of the’s Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise.
** Nothing in this Policy is intended to limit your statutory rights in any way.

Preparing your products for a return :
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

** package your products safely and securely for protection during transit;
** clearly mark your return reference number on the outside of the parcel; and

** include all accessories and parts that were sold with the product.
** Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

1: Unwanted products :
You can return an unwanted product to us, provided :
** it is undamaged and unused, with the original labels and stickers still attached;
** it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). Please refer to our FAQs for some examples;
** it is not missing any accessories or parts; and

** you log a return on the Website within 7 daysof delivery to you or collection by you of the unwanted product. After 7 days, you can only return a product if it is defective.

Changed your mind?
Where you have changed your mind and would like a credit for a product, you can return it – provided the product is not :
** a special order item* with future shipping days (*SHIPS IN OVER 7 DAYS) of over 7 working days; normal cancellations are not accepted; forced cancellations will incur a 15% restocking charge;
** a digital product such as an eBook, electronic voucher, gaming code or other digital download;
** all clearance items;

** an audio or video recording or computer software that has been unsealed;
** a newspaper, periodical or magazine;
** a foodstuff, beverage or other product intended for everyday consumption;

** a nursing or maternity product that has been unsealed, including (but not limited to) breast pumps, bottles, formula, maternity underwear, nappies and wipes;
** a beauty/health product, personal care items, or fragrance which has been used; or
** a product which has been personalised for you or made to your specifications.

Return Products :
** After filling in the return form, kindly wait for return approval before returning an item.
** If you have questions, please contact us at hello AT

About Us: is a trusted South African online shop, founded in 2013, goal is to be the no. 1 online retail store in South Africa.We offer an extensive range of Tablet PC Accessories, Phone accessories, Tablet PCs, Clothing Accessories, Electronic Gadgets and Import products, giving our customers access to a wide variety of online products delivered directly to their doorstep with FREE delivery on all orders, no minimum spend.

FAQ On Zasttra

Zasttra is an e-commerce platform based in South Africa. Here are some frequently asked questions (FAQ) about Zasttra:

Q: What is Zasttra?
A: Zasttra is an online shopping platform that offers a wide range of products including electronics, fashion, beauty, home and garden, toys, and more.

Q: Is Zasttra a South African company?
A: Yes, Zasttra is a South African company that operates solely online.

Q: What products are available on Zasttra?
A: Zasttra offers a wide range of products including smartphones, laptops, cameras, home appliances, beauty and personal care products, clothing, and accessories.

Q: Are the products on Zasttra original or replicas?
A: Zasttra guarantees that all products sold on their platform are original and of high quality.

Q: How can I pay for products on Zasttra?
A: Zasttra accepts various payment methods, including credit and debit cards, instant EFT, and Mobicred.

Add a Comment
  1. T. PILLAY

    I purchased and paid the full cost directly to Zasttra for Perfumes in Dec 2021. Never received the delivery of the items. I have written (on the Zasttra website chat box and sent emails — over 100 x times) but their is no response.
    I did get a reply from a PAM LU requesting for my banking details for a refund and then nothing thereafter….
    Zasttra have stolen my money and I now will be opening a CRIMINAL CASE OFTHEFT/FRAUD against them.
    This is UNACCEPTABLE and everyone should do the same “OPEN UP CRIMINAL THEFT & FRAUD CHARGES” against ZASTTRA, so we collectively CLOSE THEM DOWN FOREVER…

  2. BASHA

    I placed an order for Samsung LCD Display and paid the full amount but neither zasttra nor seller delivered the product. I requested for cancellation but there is no response from both. POOR ZASTTRA CUSTOMER CARE SERVICE TOWARDS IT’S CUSTOMERS.


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