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Pick N Pay Stores Customer Care Line Number : picknpay.co.za

Company : Pick N Pay Stores Limited
Head Office : Kenilworth
Industry : Online Shopping
Service/Product : Fashion for women, Men & Children

Website : http://www.picknpay.co.za/contact-us

Pick N Pay Customer Careline Number

** Do you have something you’d like to tell us? A compliment you’d like to share, a complaint you want to voice, a query or suggestion for how we can make your shopping experience easier? Please, let us know.

Related : Zasttra Customer Contact Number : www.southafricain.com/3551.html

** We want to hear from you. Please fill in the form below or give us a call on our customer careline on 0800 11 22 88 Toll free from landline only

Customer Careline :
Mon – Sat: 8am to 7pm, Sun and public holidays: 9am to 5pm
Toll Free : 0800 11 22 88 Toll free from landline only

Online Shopping Help :
Call : 0860 30 30 30
Time :
** Mon-Sat: 08:00-19:00
** Sun & public holidays: 09:00-17:00

Contact Address

101 Rosmead Avenue,
Kenilworth, 7708.

Returns Policy

** Pick n Pay strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act.
** We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith.

A customer’s till slip is their guarantee :
** Goods will be refunded or exchanged, in accordance with the applicable provisions of the Consumer Protection Act, if the goods were defective, unfit for purpose or failed due to a design or manufacturing flaw.
** Pick n Pay reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service centre.

** Customers are required to present their original tax invoice or till slip or other proof of purchase, (through Smart shopper card).
** Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be.

** Accordingly, Pick n Pay reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service centre prior to repairing, replacing or refunding an item and to provide the customer with feedback within 10 business days of receipt of the returned goods and to act accordingly.

As with all warranties, certain conditions and exceptions apply :
** Please take proper note of any terms or instructions that accompany your goods;
** Goods that show a material manufacturing defect or other material defect within the first 6 (six) months of purchase will be repaired, replaced or refunded; and

** Defects that develop after six months may be repaired, replaced or refunded at the manufacturer’s election, and subject to the relevant manufacturer’s policy.

The manufacturer’s warranty will only apply to material defects in the process of manufacturing the goods and will not apply in the following instances:
** damage caused by lightning or power surges;
** damage caused by misuse or abuse to the goods or contrary to instructions and warnings provided on the goods or their documentation;

** goods used for a purpose other than the purpose for which they were intended e.g. commercial use of domestic appliances;
** accidental damage;

** goods that have been altered or physically changed in any way; and
** A public regulation prohibits such returns for public health reasons.
** Once we have accepted a return and approved a refund, the customer will receive the refund in the same manner as payment was made.

About Us

Pick n Pay Stores Limited, through its subsidiaries and associates, operates in the retail sector on the African continent.Pick n Pay is the quintessential family store focused on the customer. Since 1967 when consumer champion Raymond Ackerman purchased the first few stores, the Ackerman family’s vision has grown and expanded to now encompass stores in South Africa, Namibia, Botswana, Zambia, Mozambique, Mauritius, Swaziland and Lesotho. Additionally Pick n Pay owns a 49% share of a Zimbabwean supermarket business, TM Supermarkets.

Add a Comment
  1. Hi I was at pick n pay festival mall they refused to help me withdraw money with my intellimali card (busary card) they said it doesn’t work, but I have used it before at pick n pay

  2. Good Morning Pick n pay,

    I am so very much disappointed in the customer service given to me at pick n pay Katutura shop 09264 cashier Patience Katjimune on Monday. One stands in the queue before 6pm when u arrive at the till you informed you may not purchase alcohol after 6pm, maybe if they were alil faster I would have been at till point before 6pm.

    I asked for a supervisor or manager available there comes a lady she talks to the tiller I assume asked what the matter was because they spoke oshiwambo.
    I look at her I explain that the shop is busy I have been in the queue for half an hour now, now that I came to the till point I cant purchase alcohol. Now the lady looks at me talks to the casher and walks away.

    I left the shop without getting the alcohol or any explanation what so ever.

    I think you need time to train your staff.

  3. Please stop delivering your pamflets to my house , i do not want them and you are spreading the virus

  4. Good day

    During December 2020 I bought a packet of Green Pea Flour. On examination I noticed that there was no indication whether the product was genetically modified. I wrote to yourselves in this regard – to date I have not even received the courtesy of an acknowledgement.
    I will be pleased to receive clarification in this regard.
    Please respond appropriately.

  5. Hi
    I am very unhappy with the quality of the clothing. I love the styles.Works for my body shape and it is affordable.But I wear it twice and it starts pulling loose at the seams. The material actually tears. I wear my clothes loose so I don’t buy them too small to give them reason to tear.

  6. hi there, I had such poor service from cashier at PnP Hyper Greenstone on Sunday 1 November.
    Obviously because she was a temp (name said Staff) she had no will to actually be there. She was slovenly in her approach, lounging on her chair and couldn’t be bothered to press her revolving band, rather expecting me to give her my shopping. What a sour face. She had obviously had a bad day.

    Norwood Hyper staff are also unfriendly. Perhaps it’s the bigger stores?

    I think some customer service training would benefit all PnP Hyper staff. Go visit PnA and see how friendly and helpful they are.

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