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Company : Clicks South Africa
Head Office : Cape Town
Industry : Online Shopping
Service/Product : Beauty Products,Kids Dress,Hair Care,Etc
Website : https://clicks.co.za/onlineshoppinghelp
Clicks Customer Service Centre Number
Call our Customer Service Centre :
South Africa : 0860 254 257
outside South Africa : +2721 460 1009
Related : Pick N Pay StoresCustomer Careline Number : www.southafricain.com/3557.html
Working hours :
Monday – Friday : 07.30 – 17.30
Saturdays : 08.00 – 15.00
Sundays : Closed
Public Holidays : 08.00 – 15.00
Email Us :
ClubCard queries : clubcard AT clicks.co.za
Service queries : service AT clicks.co.za
Fax : 0867 254 257 Or +27 (0)21 465 9922
Postal Address :
PO Box 5142
Cape Town, 8000
Online Shopping FAQ
Do I need to register to shop online with Clicks.co.za?
We encourage all shoppers to register and create an online shopping profile to ensure future online shopping transactions are quick and easy. To register, click the “Register” button on the site and follow the screen prompts.
How do I place an order?
Select the “Add to basket” button below the product you would like to purchase. This product will then be added your basket. Follow the prompts to either proceed to checkout or continue shopping.
How do I edit my order?
Select the “Basket” button to add or remove items and change quantities.
Can I change or add more to my order after I have submitted it?
Yes, if you choose to continue shopping, more items can be added to your basket. Only after you have made payment and received order confirmation will your order be compete.
Is there a limit on how much I can order?
Some products and promotional offers are limited to a maximum quantity per customer.
I got interrupted while placing my order – what do I do?
The items will still be in your “Basket”.
I have not received an order confirmation – does my order exist?
Check your “Order History” in “My Account Summary”. This can be found by Clicking on your name on the menu bar or from the link in the footer. Click here for quick access.
Can I track my order?
Yes. Go to “My Account Summary”. This can be found by Clicking on your name on the menu bar or from the link in the footer – here you’ll be able to view your order and track its status. Click here for quick access.If the information is not satisfactory, contact our customer service centre on 0860 254 257.
How do I cancel my order?
An order cannot be cancelled online. Once you receive the purchased goods, they must be returned to a Clicks store close to you and you will be refunded in-store. Simply fill out the packing form included with your delivery and return it, together with the invoice and your order, for an in-store refund.
How long does it normally take to receive an order?
Our courier company will deliver during office hours (8am–5pm; Monday to Friday), usually 1-3 working days from the day your order was placed and paid for. No deliveries will be made on weekends and public holidays. click & collect orders are usually available within 1-3 working days for collection at your chosen Clicks store.
Where is My Order?
You can check your “Order Status” by following the link on your order confirmation email or by logging onto your account on .clicks.co.za and viewing orders in “My Account Summary”.
What happens if a product is missing from my order?
Contact our customer service centre immediately on 0860 254 257