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eThekwini Municipality eServices Registration : durban.gov.za

Organization : eThekwini Municipality
Facility Name : eServices Registration
Website : https://eservices.durban.gov.za/v2/

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What is eThekwini Municipality eServices?

eServices is a self service facility that eThekwini Municipality offers to individuals, managing agents, companies and organisations. Register your profile here to receive accounts by email, print copy accounts and view account details for any linked account. N.B. eServices replaces eAccounts

Related / Similar Facility : View eThekwini Municipal Account Balance Online

eThekwini Municipality eServices offers :
** Update account information
** Delivery of accounts by email
** Copy of previous accounts

Sponsored Links:

Coming soon :
** Residential Rates Rebate

How To Use eThekwini Municipal eServices?

Follow these steps to start using eServices for registration to eThekwini Municipal services.
** Register
** Respond to activation email
** Login
** Update your profile
** Link accounts to emails

Each page in eServices has an expandable Instruction panel to help you. It is important to respond to any activation email sent by eServices.

How To Register For eThekwini Municipality eServices?

Just follow the below steps to register for eThekwini Municipality eServices.

Steps :
Step 1 : Visit the official website of eThekwini Municipality through provided above.
Step 2 : Next, click on the “Register” link in the home page.

Step 3 : Please complete the registration form to register on eServices²
** First Name – your name/s used before your surname
** Last Name – your family name after your name/s
** Username – a unique name that you can use to log in to eServices².

** Password/ Confirm Password – a password to secure your eThekwini Municipality eServices² account.
** Please repeat the same password for both fields to avoid typographical errors.

Note :
The eThekwini Municipality password has to be at least 6 characters long and contain at least 1 uppercase character, 1 lowercase character, a numeric character and a special character eg. !,@,#,$,%,&,*.
All fields marked with a * are mandatory.

FAQ On eThekwini Municipality eServices

Frequently Asked Questions (FAQ) On eThekwini Municipality eServices

How do I reset my password?
** Click the forgot password link on the login page.
** The password recovery page will load. Enter the email address you used to register with in the ‘Email’ text box.
** Complete the reCaptcha by clicking the ‘I am not a robot’ check box. If you are presented with a puzzle, follow the intructions to complete it.
** If you are unsure of how to use the reCaptcha go to this link [support.google.com/recaptcha/?hl=en#6081912_] and read the instructions under the heading ‘Using reCAPTCHA V2’. After successfully completing the reCapture click the ‘Reset’ button.
** You will receive an email with a temporary password.
** Click the ‘Log In’ link to go to the login page.
** Enter your username/email in the ‘Username/Email’ textbox.
** Copy the temporary password from the email received in step 4 by highlighting it with the cursor and then either pressing Ctrl+C or right clicking and selecting ‘Copy’.
** Paste the temporary password in the ‘Password’ textbox by right clicking and selecting ‘Paste’ or by pressing Ctrl+V
** Click the ‘Login’ button. You will be logged into the system. The temporary password is only valid for 1 login. If you logged in successfully previously and did not reset the password to one of your choice, you will have to request a new temporary password via the ‘Forgot Password’ link on the login page.
** The reset password page for eThekwini Municipality eServices will load.
** Copy the temporary password from the email received in step 4 by highlighting it with the cursor and then either pressing Ctrl+C or right clicking and selecting ‘Copy’.
** If the ‘Current password’ textbox is already populated, clear it using backspace to ensure that it is empty.
** Please do not use the automatically populated password that your browser fills in, as this will cause an error. Clear the automatically filled password.
** Paste the temporary password in the ‘Current password’ textbox by right clicking and selecting ‘Paste’ or by pressing Ctrl+V.
** Enter a password of your choice in the ‘New password’ textbox. The password has to be at least 6 characters long and contain at least 1 uppercase character, 1 lowercase character, a numeric character and a special character eg. !,@,#,$,%,&,*.
** Enter the password you created in step 14. in the ‘Confirm new password’ textbox.
** Click the ‘Change password’ button.
** If you are still experiencing difficulties please log a ticket with your previous ticket number prefixed with ‘PRQ’ in the Reference No. field. eg. Reference number : PRQ3251 where 3251 was the ticket number of the previous ticket logged.

eThekwini Municipality Contact

Customer Care Line : 031 324 5000
Fax Number : 031 324 5111

Office Hours :
Monday to Friday : 07:30 to 16:30
Saturdays : 07:30 to 11:30

Add a Comment
  1. joash perumal

    Trying to login but page pops up invalid connection?

    1. Anonymous

      Bunch of idiots

  2. Anonymous

    Why is the municipality in Durban so pathetic. Come to Jhb and and learn few things.

  3. Irene

    This site i not User Friendly

  4. Irene

    I really battle to login

  5. Bridget Khanya

    This registration thing badlala ngat ayikho lento sekuphele inyanga ngizama ayikho

  6. Dan Naidoo

    Hi completed the registration form , created a username & password , comes up invalid username or password. Finally contacted the call centre and requested my last two accounts which I have not received ( for the record my accounts are received inconsistently). Person confirmed that the accounts have been emailed to me. Still waiting. Absolutely disgusting service.

  7. Pravesh Kaamchand

    Hi There,
    This WEB sit does not work. eservices.durban.gov.za
    Don’t lie to us.
    Get your shit sorted out and then run this site.
    The electricity depart is not capturing my meter reading and over estimating the charges. I trying to do something to sort it out.


    I want someone to assist me with registration to receive our electricity bill by email.I have tried several times but have not been successful.

  9. Nombaliso Nhlumayo

    I tried to register few minutes ago and finish that, but when I try to login its said invalid email or error now I am confused

  10. Adrian

    The customer care number displayed does not exist



  12. Fahiem Khan

    Hi completed the registration form , created a username & password , comes up invalid username or password

  13. Dianne Gething

    this doesn’t work I have an email say I’m registered and will not let me in says password incorrect.
    what a joke this system is

    1. pearl

      i registered and it will not accept my password, called back in for assistance and i get such arrogance from staff, no help at all

  14. Dianne Gething

    I have tried 3 times to do this registration.
    it keeps giving me incorrect email address or previously used how can that be when i am only registering now and have a new email address….. its quite frankly a joke and waste of time!

  15. nokuzola

    I have a problem with the wall that is falling due to heavy rains we have been to 4 municipal offices but we are not getting assistance from the inspectors the problem is that there Is a sewerage pipe on that wall and it is not a good site to look at since its in front of the kitchen we tried to request retaining wall or the pipe to be moved they told us they do not interfere because it is our property our question is the pipe is not ours it the municipality property and its disturbing us we cannot retain because we are not sure how deep it is just in case when they dig the wall and its bursts whose problem will that be, we are staying in umlazi we don’t know what else to do

  16. Sagie Govender

    We share a common metro services bill, the account is in the name of my spouse, as this was done at time of creation by her. The monthly bill are debited to my bank account. I tried many times registering using either of our names, which failed as error. Finally attempts Reg. rejected due to email already used. Why the hassles?

  17. Logan james

    This Eservices registration do. Not work…invalid email. Address…

  18. Navesh

    Good afternoon I have tried several times to register, unfortunately the response I get is ( invalid email address)

  19. Preetha Rugbur

    Called eThekwini customer care line and keep getting cut off.
    When I do get through no consultants answer and then get cut off.
    I tried emailing them from their website and that also comes up with a default error.
    What a mission it is to contact eThekwini!

  20. Paul

    your online system is not friendly.n i want to capture meter reading and view account

  21. Johnson

    how do i register my company to register to receive (5 account numbers) by e-mail

  22. Linda

    no Customer care Line answering Just cuts off after 2 min

    need urgent assistance with registrationn

  23. Karin Tsilimgras

    Your online system is faulty!!!!… Very frustrating. All I want is my balance??!

  24. Premlall Thortaram

    Please advise

  25. Frik Nel

    Tried to register to receive my Metro statements via e-mail. Unable and rejected several times.
    Please assist, as it will be highly appreciated to receive all statements, bills and communication by e-mail .

  26. R Thompson

    Trying to register -keep getting “OTP wrong”. Absolutely useless department as usual.

  27. jeroen wentink

    Hi, i am gettimng error 404, whem i try to log on.


    Hi I have a problem logging in from Thursday. When I click on eservices, it says error 404. …..or “cant reach page ” Please help.
    Younus Ebrahim

  29. Ronald James Riley

    Good Morning ,
    I am trying to get my Metro Bill emailed to me but I cannot get past the eServices password

  30. Randy

    Why do you have an online form that does not allow you to complete details in order to register.

  31. Pat Boyce

    Oh dear when you are nearly 80 and your OTP wont accept and no one answers the phones …not even a BOT …then your patience flies out the window …..YOUR system refused my user name ..kept querying my password and my e mail address …
    please can a KIMD PATIENT VOICE help me register to receive my acc via email…this is my umpteenth attempt to register … THANK YOU

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