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GEPF Self Service Registration : Government Employees Pension Fund

Organization Name : GEPF
Facility Name : GEPF Self Service Registration
Applicable For : Government Employees in South Africa
Website : https://www.gepf.co.za/

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How To Do GEPF Self Service Registration?

The Government Employees Pension Fund (GEPF) is Africa’s largest pension fund.

Related / Similar Service :
How to Transfer into GEPF?

How To Login Into GEPF Self Service?

Just follow the below steps to register for GEPF Self Service.

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Steps :
Step 1 : Visit the official website of GEPF through provided above.
Step 2 : Next click on the “Self Service” link in the menu bar.

Step 3 : Regsiter with RSA ID number/ Foreign Passport Number
Step 4 : Please enter your details below. We’ll send a one time pin(OTP) to the cellphone number or email address provided.
Step 5 : Finally click on “Create My Profile” button to create your account.

FAQ On GEPF Self Service Registration

Frequently Asked Questions (FAQs) on GEPF Self Service Registration

1. What happens if the member retires but dies within 5 years of retirement?
When a member dies within 5 years of retirement, the following benefits accrues;

** A once-off lump sum (balance of the 5 years annuity) that will be paid to the member’s beneficiaries, as per the nomination form or paid to the deceased member’s estate, if a deceased member did not have beneficiaries, and

** A monthly pension that is paid to the deceased member’s spouse (spousal annuity)

2. How is the spousal annuity calculated?
If you die in service, the spouse’s annuity is half of the annuity that you would have received had you retired on the date of your death

The calculation is as follows;
50% X [(1/55 X final salary X pensionable service period) + R360]

3. Documents to be submitted to claim spousal annuity
A certified copy of the deceased’s ID (certified within the last six months)
** A Banking details form (Z894)
** A certified copy of the death certificate
** A certified copy of your ID your ID and confirmation of death by the Department of Home Affairs

** A certified copy of marriage certificate OR your customary union certificate / lobola letter / civil union certificate OR a certificate confirming your Hindu or Muslim marriage OR marriage in terms of any religion

4. What happens if the main member is not married or have a life partner?
If the main member is not married at the time of death, no spouse’s pension is payable.

5. What is Spouse Annuity / Life Partner pension?
A monthly pension or annuity is only paid to the spouse or life partner of a member or pensioner who has died. It is not paid to other dependants or beneficiaries who may have been named on the Nomination of Beneficiaries form

6. What is child’s pension?
When a GEPF member dies, the GEPF pays a monthly pension to his/her young children – this is called child pension. We pay child pension to the children of our deceased members – from birth to 22 years old.

7. Why are we being taxed while working (salaries) and even when we withdraw our pension benefits?
The South African Revenue Services (SARS) taxes all forms of income including pension benefits. The Income Tax Act 58 of 1962, prescribes the basis on which pension benefits must be taxed. The taxation for pension benefits on the mode of exit from the pension fund, namely;

** Withdrawal,
** Retirement , Death or Severance Benefits
Depending on the mode of exit the applicable tax tables as prescribed by SARS is applicable.

Add a Comment
  1. Nellie

    I have registered on the app but it doesn’t allow me me to create my own password after receiving my OTP. Can I be assisted in this regard because I tried a number of times without success.

  2. Merriam

    I struggle with online self services

  3. Merria

    I need proof pf payment but the system rejet my emai

  4. Nomvoyo

    Hi I have been trying to register but I don’t become successful

  5. Zanele Shozi

    I am unable to register with gepf pls help

  6. Jojo

    This is totally waste of time and energy.I wonder who cape with this useless idea.Now i have been here for 5 days with the same response:”Your ID or Email is invalid”.HOW COME?

  7. Nomusa Mogale

    Hi I tried to register but I failed please assist me

  8. Thembalenkosi Shibani

    We the investors we are crying by the way we are treated by the administrators of the funds who don’t want to use other ways to trace the beneficiaries like industrial nos which are most relevant things like funds no membership no Id is not goodfortracing beneficiaries of the funds that is why our people are not found in the database because I’d was not there we were using book of life Reference book passport blue cards letter written by employer sheshabuye bonus Records of services

  9. Charles makhubela

    I tried self login bt seemingly someone is using my details as it’s not my email adress and cell numbers.please assist me

  10. Kobe Kholiwe

    Struggling to register all the time.Always invalid email iyooh.

  11. Thabelo Makhomisane

    Assist me on registration

  12. Herbert Lawrence

    Hi try to register for self service but your it does not go through.

  13. AA Khan

    I tried on to register on the GEPF app several times but to no avail. There seems to be serious issues with the app as it does not respond accordingly.
    Phoning GEPF is also frustrating.

  14. Lucille Jegels

    Hi i cannot seem to win to register on Gepf app doesnt want to go through after i entered my email address.

  15. Palesa Miranda sebeloane

    I want to register on the gepf app but I’m failing as its saying either my ID or email or cell fone is incorrect and those details are correct please assist



  17. Liezel

    I cannot believe for a governement system and the self service is not working

  18. Susara Wilhelmina Maria Jacobs

    I tried to register on the gepf app from play store, but I failed every time. I supplied my own correct email address, then it says it is invalid.
    I have applied about 10 days ago for my gepf statement, I would have received it within 7 days, but I did not receive it.
    I tried to contact GEPF by phone, no success.
    Please, help me

  19. Moyahabo Francinah Pooe

    Hi. Plz help I have been trying do online registration bt always is says insert the I’d number

  20. C.A.H. Coetzee

    I am trying to register for self service and need a IRP5 for 2021

  21. Marius

    Yoh yoh yoh simple thing to do and cannot register, no help at all trying and trying

  22. lebese l

    registration failed

  23. Sipho Fakazi

    I’ve trying to register it is refusing saying I’ve reach maximum of my questionnaire..the reason for registration is I’ve made a claim 2020 October for divorce till to date nothing has happened I’ve calling every week but no one is helping

  24. Sikheto Patrick chabalala

    I am not winning to register online

  25. Jonathan

    So many people experiencing diffulties in relation to the selfervice registration means one simple and straightforward thing : the process is not user friendly at all and valuable data is lost. Shame.

  26. Smangele Khumalo

    I tried to register but I’m not sure that its successful or not please check for me!

  27. Thulisile Vilakazi

    I.m trying to register but doesn’t take my email address, saying it’s invalid but I.m using it everyday

  28. Mabunda M

    I have requested retiment benefit statement, i was revered to self service. I have downloaded and went to login , it is failing and cant be assisted.

  29. Refilwe

    I want to register but I failed please help

  30. Nosabatha Phakathi

    I sent email requesting benefit statement and attached signed letter as per request,you referred me to selfservice,I try to register but failed

  31. Magdeline Mazibuko

    good afternoon, I have tried to register but failed

  32. Venketas Govender

    Hi. I have tried to register for the self service but it failed.


    I have made three attempts to register but in vain

  34. Buhle Bengeza

    good morning
    I have been trying to register but it says my details don’t match.

  35. Neville

    Good afternoon i am having difficulty registering every time I try it says my details don’t match i receive the OPT no it says it’s wrong .

  36. Meisie Letsele

    I’m struggling to get password.registering is challenge

  37. Babalwa Nopote

    Hi I’m struggling to register, help please.

  38. Martha Matshiga

    I want to update my beneficiaries

  39. Caroline mmamokete matekane

    I am trying to register but im failing, please help.ihave been trying for almost a week.

  40. Patience

    My father passed away within 5 years after his retirement and my mom did not received anything from GEPF to date.

    I want to help my mom claim what is the process?

  41. Philisiwe

    I want to submit the beneficiary’s nomination form please help.

  42. Riaan Christiaan Cronje

    I am struggling to register can you please help me

  43. Annah Mahamotsa

    I want to register for GEPF online registration

    1. Riaan Christiaan Cronje

      Morning i want to register for the self service account but i am struggling.I am working for the department of correctional service for the past 36 years .ID number 66122951XXXXX pension number 9649XXXX

    2. Neliswa James

      Good day I try to register on self service but I can’t go through. Can you please assist me.

  44. Thabisile Mlambo

    Assist me to register

  45. Thabisile Mlambo

    I’m truggling to register I enter my correct details

  46. Phume mbuli

    I tried to register on self-service but but when I continue it refuses

  47. Johanna Magdalena Haarhoff


  48. N.G. GAIKA

    Kindly assist me in the registration as a member. I am struggling to do so.

    1. Lucia

      Good day. I am struggling to register via self service. I am entering my correct information, but it still doesn’t want to work. I can’t even enter the questionnaire and I do not receive the OTP pin

  49. Lettie

    Good Day:
    I tried to apply for self service registration but every time I click on create profile it fails. I just proceed to home address and cell phone no. I also emailed a registration form but received no response.

  50. Mopeli L

    I’ve trying to register more than 20 times but it keeps on saying it will send OTP but to no avail and then shows try again and register. This app is so useless

  51. B M kekana

    I want to Register for self service there is strange language

  52. Kholiswa

    I have been trying it refuses to create my profile, says,they are sending my OTP, but never sent

  53. Mathabo monareng

    I have been trying to register but it refuses saying my email address is not matching

  54. Sengiphiwe Velephi Mahlobo

    I tried to register but I failed, how can I do to start again as to logout

  55. Yvonne

    Good day. I have been trying to register for self service but when I try to click create profile it refuses to ho through.

  56. Ntombenhle Linda

    I will also like to apply

  57. musa golden maluleke

    I want to register for GEPF online registration

    1. Thavha Hilda Mudau

      I want to register but when I enter the email and enter register.it doesn’t go through

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