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debonairspizza.co.za Customer Care Contact Number : Debonairs Pizza

Company : Debonairs Pizza
Head Office : Halfway
Industry : Food & Industry
Service/Product : Pizza,Burger,Delivery,etc

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Website : https://www.debonairspizza.co.za/Contact/Customer-Care

Debonairs Pizza Customer Care Number

Contact Details : 0861 DPIZZA or 0861 374 992
Time : 07:30 – 21:00 Monday to Sunday

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Related : Loot Customer Service Number : www.southafricain.com/3706.html

Famous Brands Central Office :
Tel : (011) 315-3000
Time :08h00 – 16h00 Monday to Friday
Fax (011) 651 5856
Email info AT debonairspizza.co.za

Contact Address

Postal Address :
Debonairs Pizza Customer Care
PO Box 2884
Halfway House, 1685

International Restaurants  Address

Botswana :
Broadhurst :
Plot 13142 – 13144,
Professional House,
Ext 25, Broadhurst, Gabarone
Tel : 00 267 393 5555

Nzano Centre :
Shop #17,
Nzano Centre,
Francistown
Tel : 00267 2410511

Barclays Plaza :
Barclays Plaza,
Francistown
Tel : +267 241 3588

Kgale Mall :
Plot 388 KO,
Unit 14, Kgale Mall,
Gaborone
Tel : +267 393 7910

Main Mall :
Plot 1117, Main Mall,
Queens Road, Gaborone
Tel : +267 390 5024

Rail Park Mall :
Shop G53 Rail Park Mall,
Plot 4716,
Gaborone
Tel : +267 397 3982

Riverwalk :
Plot 54517,
Shop 32, Riverwalk,
Gaborone
Tel : +267 370 0171

Sebele Centre :
Shop 21,
Sebele Shopping Centre,
Block 10, Gaborone
Tel : +267 395 1757

Debonairs Pizza Game City :
Game City Shopping Complex,
Plot K09, Gaborone, Botswana
Tel : +267 3167603/4

Palapye :
Bodiba Filling Station,
Lot 2006, Palapye
Tel : +267 492 4491 /2 We Deliver

Palm Grove :
Plot 54502, Block 6, Gaborone
Tel : +267 390 9264 /5

Mongala Mall :
Shop # 26, Kanye
Tel : +267 544 0470

Station Mall :
Lot 8, Unit 004,
Gaborone
Tel : +267 3132481

Democratic Republic of the Congo :
Steers/Debonairs/Milky Lane (New Store)
5D Avenue du Tchad,
Magasin No. 7,
Kinshasa

Some Important Information From Comments

Comments:
1. I am a disappointed customer. I bought 3 pizzas from Eldorado Park Deboinairs. We waited more than a hour in store but took the risk anyway, when pizza arrived the cheese was off and dough was still raw (or) unbaked. I do have the pictures and slip phoned the manager and she told me, they having a problem with the cheese. I had a terrible diarrhea throughout the night, how do Debonairs correct this we pay for such service.

2. I am from Tongaat and I ordered pizza at 17:15. I waited one hour forty five minutes for a delivery. I contacted them at 18:55 and I was told that the delivered will be delivered ‘in any moment’. I waited and waited. I called again and I was told that the manager would call me but I did not receive and courtesy call. I am launching this complaint and its 21:45. I am still waiting for a delivery. The inconvenienced caused is unbelievable. I have an elderly person at home that needed to eat. No one called me back regarding the delivery. I think that was unprofessional and very selfish.

3. I ordered a Pizza online at Lambton Debonairs and even paid online. I didn’t receive the order and the following morning I went to them and was told by the manager that it was already late so, they couldn’t deliver so they will reverse my money and it will reflect within 5 working days. After a week, went back and the manager told me it was reversed but I even showed her my bank statement that it wasn’t. She told me she will look on to it. 4 days later, I went back and found a different manager telling me I should wait for the other one as I didn’t report to her. We argued until She started the process from scratch again. Now I must wait for another 5 working days again.

16 Comments
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  1. Joy

    I honestly do not understand why debonairs verulam doesn’t have mushrooms for over 2 weeks and the cashier who served me this time doesn’t have any customer service experience and this has to be my last time any of my relatives or my family come here

  2. Tebello

    Debonaires lesotho maseru Nrh, its not satisfactory at all. They are using different spices from the original debonairs pizza franchise, if it gets you intime i have a slice from them

  3. Dorianne

    Poor quality and bad customer service
    Yesterday 25.09.22 I placed an order at Westgate Mall Mitchell’s Plain. After waiting over 2 hours for my order it arrived cold. I ordered 2 pizzas the one pizza’s crust was so hard if you want to take slice you remove with pizza with the cardboard.Second was so tasteless and with practically no base. The base was paper thin. I contacted the branch immediately and spoke to the manager on duty. Who gave me as the customer a mouthful. She immediately started to apologise and told me she was unable to accommodate me with a replacement pizza etc. She didn’t even asked if I ate the whole thing she just assumed. She even told me that customers lie about their complaints hence why they don’t refund pizzas etc. They have a policy internally that once a customer eats from the pizza they are not allowed to entertain the complain. I asked her was this was explain to the customers or on the slip she said no. Its not disclose to the customers only applied once they complain. I find this policy and way to a resolution very sneaky. A shop doesn’t fail to inform you about their return policies. Allow you to purchase stuff and only on your return all of a sudden have policies in place that only apply internally. You intentionally don’t tell the customers because you were instructed by management to do so according to the branch manager. I felt offended yesterday as she generalised me of indirectly being dishonest of my genuine concern. This type of behaviour is unbecoming. You don’t tell a customer and other complaints and then indirectly accusing them of lying because people did it in the past. I’m not people

  4. James

    I am very disappointed and appalled by the service I received from Debonairs Pizza Mankweng Paledi Mall. I ordered a BEEFY BILIONAIRE pizza which was purported to have steak strips all over. To my surprise, the pizza arrived with minimal steak strips and no mushrooms as per the product description.
    I called the customer careline and explained my situation, they promised to help same day. They then informed the franchise owners who then contacted me to apologise. I was then offered a new pizza but I specifically requested that it should not be the same pizza. I asked for Hawaiian Cram-crust. I was then told I will be charged extra even though the value is lower than what I initially ordered. Poor service.

  5. Thami

    Ordered a crammed triple decker pizza from Debonairs [Northcrest, Caltex in Umtata], and it was delivered in approximately 45 minutes as promised.
    Just to be clear -I never had issues with debonairs’ services. However this time around the pizza that was delivered was not just stale tasting its second layer crust was covered in fungi and mould.

    I don’t think I can trust Debonairs after this cruel service.
    Seemingly, some of the pizzas that end up not being purchased, collected or delivered are left there, get spoilt and discarded of to the ignorant customer💔.

    This is pure insanity and so unhygienic.

  6. Muneera Haet

    Good day I’m a dissapointed customer I bought 3 pizzas from eldorado park deboinairs we waited more then a hour in store but took the risk anyway when pizza arrived the cheese was off and dough was still raw or unbaked I do have the pics and slip phoned the manager and she told me thy having a problem with the cheese I had a terrible diarrhea throughout the night how do debonairs correct this we pay for such service

  7. Mfundo khanyile

    I’m very disappointed with an order I placed online and purchased from palm springs mall.
    The order arrived late and the pizza had just sweet chili sauce and no chicken. It had just cheese. It is not something I could eat. It was not done well. Please assist I spent close R230 on something I can’t eat

  8. Anonymous

    Good day. Im from Tongaat and i ordered pizza at 17:15. i waited one hour forty five minutes for a delivery i contacted them at 18:55 and i was told that the delivered will be delivered ‘in any moment’. I waited and waited. I called again and i was told that the manager would call me but i did not receive and courtesy call. Im lauching this complaint and its 21:45. Im still supposingly waiting for a delivery. The inconvinienced caused is unbelievable. I have an elderly person at home that needed to eat. No one called me back regarding the delivery. I think that was unprofessional and very selfish.

  9. Godfrey

    Debonairs phumlani Mall staff have very bad service and attitude, and from now on, my family will no longer buy at Debonairs phumlani Mall.

  10. Godfrey

    1, I have placed an order which was wrong and I wanted to change my order on the spot the cashier and the supervisor denied with the changes, if that’s how you treat your customers,Debonairs have ruined my day

    Debonairs staff must change their attitude or else, we as customers we will stop coming to your business or even boycott your business and you owe me an apology

  11. Babalwa

    Good Day

    I would like to know why Debonairs in Bellville doesn’t take coupon

    Kind regards
    Babalwa

  12. Anisa Chhipa

    I was really dissapointed when i ordered the triple deçker crammed crust pizza last night from Debonairs Musgrave 08.05 at 18.30pm. Only to realise that the store is not a halaal store.i paid over R220.00 and eventually had to give the pizza away due to it not beibg halaal..

  13. Mirabel chidinma

    Debonair pizza comaro crossing you guys are annoying, I just ordered a creamy chicken tikka pizza when I got the pizza it was cold,no chicken, no cheese even though I paid for extra cheese. They filled my pizza with tomato and Tikka sauce I couldn’t even eat it because the sauce was too much and disgusting.this isn’t the first time you guys are doing this it’s really annoying that I will wait for almost 1hour just for you guys to deliver nonsense to me. It’s not fair I wish I could send the video for you guys to see it.❌❌❌ you people should try and do better

  14. Rethabile Marokga

    I ordered a pizza online at Lambton Debonairs and even paid online. I didn’t receive the order and the following morning I went to them and was told by the manager that it was already late so they couldn’t deliver so they’ll reverse my money and it’ll reflect within 5 working days. after a week went back and the manager told me it was reversed but I even showed her my bank statement that it wasn’t. She told me she’ll look on to it. 4 days later I went back and found a different manager telling me I should wait for the other one as I didn’t report to her. We argued until She started the process from scratch again. Now I must wait for another 5 working days again.

  15. Sheila Paterson

    Debonairs Springs Express (CBD Springs) Takes 30 minutes for one small pizza! Ridiculous! Need more staff. Too many beggars approaching customers in shop. Very annoying. Wed 6th April arrived 1 pm. – left shop at 1.30 pm
    Unacceptable.

    1. Watson Malele

      Staff at Debonairs Tshwane Mall are ill disciplined and have no Customer care skills at all. I ordered Get To Togather to the value of R389.90. I waited for 3 hours for the delivery to no avail. Everytime I phoned to query my order I was told it was on the way to be delivered. I will never order or eat Debonairs pizza again in my life. I will try other brands!!!

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