Company : Red Square
Head Office : Port Elizabeth
Industry : Online Shopping
Service/Product : Makeup,Skin Care,Fragrance,Nails,etc
Website : https://www.redsquare.co.za/faq/
Red Square Customer Service Email Address
Email us : You can either email us at redsquareinfo AT edcon.co.za
Related / Similar Service :
Big Blue Sales & Customer Support Number
During These Hours :
** Monday – 08:00 to 18:00
** Tuesday – 09:00 to 18:00
** Wednesday to Friday – 08:00 to 18:00
** Saturday and Sunday – 09:00 to 18:00
** Public holidays – 09:00 to 15:00
Baywest, Port Elizabeth :
Baywest Mall Shop
LG120A Walker Drive Sherwood
Port Elizabeth 6001
Port Elizabeth, Eastern Cape, ZA
Port Alfred :
No 36/37, Rosehill Mall
Eastern Cape, ZA
Telephone: 046 624 1132/34
Sunridge Village Mall :
Sunridge Village Shopping Centre
Shop 17 54 Kragga Kamma Rd
Port Elizabeth 6001
Eastern Cape, ZA 6001
Telephone : 0413608415
Vincent Park :
Shop 33, Vincent Park,
Eastern Cape, ZA – 5201
Telephone: 043 726 5876
U5, Upper level,
Mimosa Shopping Centre
Bloemfontein, Free State, ZA
Telephone: (051) 444 0738
How much does delivery cost?
We charge a standard delivery fee of R45.00 on orders which are less than R350.00. Any order that’s more than R350.00 (after promotional vouchers have been deducted) is delivered free of charge.
Where do we deliver?
RedSquare.co.za delivers to physical addresses within the borders of South Africa. There is no post office delivery service.
What are the delivery times?
We offer a Monday to Friday (09h00 – 17h00), delivery service. We do not deliver on Good Friday, the 25th and 26th of December, the 1st of January or any public holiday in South Africa. There are no weekend deliveries. If you’re not available at the chosen delivery address to receive your order at the time of delivery, the courier will make a second attempt at another time.
After that, our call centre will contact you to make other arrangements. Where delays and out of stock situations occur, every reasonable effort will be made to inform you if we believe there will be a substantial delay in your delivery.
How long will my order take?
Orders going to major metropolitan areas will be delivered within 2-5 working days. Orders for outlying areas will take approximately 10 working days.
Refund and Exchange Policy :
** Refunds (to the purchaser’s Edcon account\credit card) or exchanges of items ordered online may be done at any of our Red Square or Edgars stores.
** View our store locator to find your nearest store. Items will be exchanged for a gift card, credited with the full purchase price of the items purchased in cases where the original card used for purchase cannot be produced at the time of refund.
We will refund or exchange cosmetics and fragrances purchased online, provided that :
** there is valid proof of purchase, i.e. packing slip, invoice or gift receipt;
** the ThankU card or credit card used to purchase online is presented at the store when you return the item\s
** it is within 30 days of purchase;
it is in its original packaging or condition, i.e. :
** the security seal or shrink wrap is intact (if applicable)
** it is unopened and unused, and the price ticket is attached
** In the interest of hygiene standards, cosmetic accessories and personal care products will not be refunded or exchanged.
** If you are returning with a gift receipt, you will receive a gift card to the full value of the online purchase.
** There will be no refunds of any delivery fees incurred.
Payment Options :
There are two payment options that Red Square online accepts at present :
** Edcon cards ( Edgars and Jet) are accepted as a means of payment.
** if you would like to apply for an Edgars account.
** Credit or Cheque Cards All Visa, MasterCard, (with an expiry date).